Reviews
Delayed baggage
2023-12-16
First of all, the flight was delayed multiple times to begin with. Traveled on connecting flights landing at my destination only to be told my bag was left in MIA. 10 days later, still no bag and getting the runaround from everyone contacted. The tracker showed my bag at the MBJ airport, after calling them I was then told that it was entered in the system by error and cannot be removed. So now each time I try to get an update I'm told that it is AT MBJ when I'm told it's not. To add to that there is no number to be transferred to baggage services in MIA or EWR where I departed from initially. This has been very distasteful and disheartening to be on vacation 10 days in and still no bag.
Bag LostDelayed
Had a better experience at my colonoscopy
2023-12-14
Absolute worst airline customer service. Flight was delayed for " mechanical issues". Missed our connecting flight and was told not our problem by the agent because it was weather related. It was not the weather, they just didn't want to pay for a hotel and food. We were told sorry but the next flight out is 24 hours away and our choice was sit in airport or pay for our own hotel room. Then they booked us to Boston where we had to take a bus to our final destination. To top it all off they lost our luggage. Total failure all the way around on Americans part. All we got was a sorry. We will never fly this airline again. Avoid this airline at all cost, they do not give one sh*t about you all they want is your money. Staff was arrogant and acted like them being late was our fault.
DelayedService Issues
Horrible Experience without any compensation so far!!
2023-12-12
I was supposed to fly out of Madison Wisconsin at 6:30 AM on Monday, December 11, 2023. after waiting 2 1/2 hours on your plane after we boarded, we were told that there was a major brake line leak, and the technician you had called could not fix it. Therefore, another technician from Chicago Illinois would have to come up and repair the plane I was told the plane would fly out. It would be delayed a few hours, after a few hours I could not wait no longer I wanted to leave the airport and therefore got a new flight for Tuesday around 6:30 AM December 12, 2023 because they could not get me on any flights that same day. I also was told I would get hotel accommodations as well as meal vouchers. However, I only left with an airplane ticket. I not only had to miss going to my job the next day, I had to pay to stay in a hotel another night and also pay for my own meals that I did not plan to pay for. The original flight did end up flying out but not until 9:16 PM that night and I don?t know how you think it is would be OK for anyone to wait at the airport from 4:30 AM until 9 PM and not give them any kind of incentive. They won?t talk to you when you call them either or issue you any kind of compensation over the phone. They guide you to their website where you are instructed to fill out a form and maybe you will get compensated!!!! I did ask for full refund for what I paid for the original flight back to the original form of payment and I also requested a free flight credit round-trip for making me miss reporting to work the next day, not accommodating me for a hotel stay and not giving me meal vouchers. This is the only way I feel the will keep me as a customer. Very BAD experience.
DelayedService Issues
The 13 Hour LayOver Nightmare
2023-12-05
traveled from MCI got delayed four to fives times finally i flew to DFW for connecting flight after waiting three hours at MCI, come to find out that the connecting flight was thirteen hours later, fuming mad and digusted with the service i ended up sleeping on the airport floor the duration of the time, American Airlines did offer hotel but so far the trust to have a vacancy was going to a nightmare. I am shocked in the level of service going SouthWest the next time( POS service)
DelayedService Issues
Worst airline experience I?ve ever had
2023-12-02
My flight was delayed, causing me to miss my connection from PHL to DOH. There was absolutely zero communication from the crew about our estimated arrival time and no attempt to help passengers who would miss connections. I finally went up to the front of the plane and asked to speak with an agent in ORD, and he refused to help me, saying I had to continue on to PHL and they would rebook me from there. Once I got to PHL, they couldn?t find another flight to DOH until over 24 hours later. The customer service representatives were extremely rude, and kept talking about how they just wanted to go home. There was zero sympathy for any of us who missed our connections. I had to stay in a hotel overnight, and the hotel didn?t even have a continental breakfast. To make matters worse, they refused to let us have our checked bags, so I had no clothes or toiletries (we were also forced to check our carryon bags because they ran out of overhead space, so we really had nothing). We also still had to check out of the hotel at 11am, so I had to find somewhere to go for 9 hours until my flight boarded. The icing on the cake was when I tried to use the $12 food/drink voucher (pitiful amount), it had already expired the day the gave it to me, after everything in the airport was closed. This experience was so bad it was almost comical. How this airline is still in business blows my mind.
DelayedService Issues
American Airlines Does Not Care
2023-11-10
My flight was delayed in St Louis due to a mechanical issue. We landed with 27 minutes left to get to my connection. We were to park in B4 but it was occupied. We waited then moved to B16 (five minutes further away). I got off and ask the gate agent if I could make it. He said they know who they are waiting on just go. I ran half way and took all people movers to get there. I saw the gate agent (I was one gate away). She turned and when into the jet bridge closing the door. I got to the gate 10 minutes before the flight time. She closed the flight and I was unable to get on. She recognized I was there and I was the only person they were waiting on but she couldn?t wait. She really didn?t care. The flight left 6 minutes early! I went to customer service and they didn?t care either. This was a terrible customer experience.
DelayedService Issues
Disgusting airline & customer service
2023-11-10
The airline changed my flight 3 times before I got my flight the staff on my long haul flight from London were rude and extremely in helpful. They changed my connecting flight to two different airports. Called to fix this and they tried to take even more money saying it?s my fault it?s changed they claimed they sent me 3 emails I received none. They wouldn?t even offer a car to take me to the connecting airport even after I explained I booked it only to one airport and my elderly parents can not travel on a train with 4 large bags. Very unhelpful people and all they after is more money after they changed the flight without informing me.
Service Issues
If 0 was possible
2023-10-31
If 0 was possible, I would still go for minus 10. My flight was delayed over 24 hours. AA took over 3 months to settle all payment for food and hotels. They offer a trip credit of less than 4% of the initial ticket cost knowing I am not even living in the US and can?t use this trip credit (although on the phone I was PROMISED that they would bank wire me this sum). Now they told me that my file will be closed and they will shut all communication as they made a reasonable proposal (just wow!). Business passengers take your business elsewhere !
DelayedService Issues
Second time in just a few months that..
2023-10-29
Second time in just a few months that I'm delayed overnight due to late flights and missed connections. So now I'm waiting in line again for a new flight and a voucher to a crappy hotel. I'm really surprised at the nonchalant attitude the airline seems to have about making flight times and connections. All of my flights this year have been delayed. I'm never taking this airline again.
DelayedService Issues
$870 Straight Into AA Pockets
2023-10-24
I don't understand how it is considered okay for this company to take $870 from a person that is an AA Advantage member and pocket it, knowing very well that they are going to fill up those same seats for an even higher price. Sounds like a bunch of CROOKS! I will NEVER fly with American Airlines ever again. I understand non-refundable as in you don't get your money back, but not even a travel voucher or a credit??? For a ticket that cost that much??? Really??? So you're just going to keep my money just like that? I'm sorry, but your policy is inhumane and I do hope that you get what you deserve.
Service Issues
I will never fly AA again
2023-10-03
Coming back from Greece after a 4 hour trip to London and a 7 plus hour trip from London to JFK I was scheduled to take a 12:59 PM flight to Pittsburgh, PA. After delaying the flight a couple times, we loaded and departed the gate and sat on the runway for over 2 1/2 hours before bring us back to the gate and leaving the plane. We kept getting delays until they finally cancelled the flight at 7:20 PM. I approached an American Airlines employee and asked her for a hotel voucher. She accused me of "coming at her". I tried unsuccessfully to get a rental car and there was no help anywhere to find a room close by. My son and daughter in law finally found me a room at a less than desirable hotel at $542/night. I had a friend of mine drive all the way to Brooklyn on Sunday morning and drive me home. I expressed all this in a complaint to American Airlines and gave them receipts. After 2 weeks they finally got back to me and told me they they referred the complaint to British Airways with whom I made the reservations to Greece and back. The bottom line here is that American Airlines staff were rude as hell and I couldn't find anyone there who could care less. I will never fly AA again. This is without a doubt the worst airlines in the business.
DelayedService Issues
Worst flight ever
2023-10-02
Worst flight ever. Save your money and fly with another aircraft. How would you like to fly with you 3 kids of one is a baby and you get into Miami at 5, your next flight departing at 7pm but they delay your flight and you don?t fly out until 12:00am and when you call to get some compensation the give you 7,500 points which is equivalent to $75.00 for a 1,059 flight. No meal ticket and no option to rebook because the next flight only have 2 seats available. So you are stuck sitting at the airport with a crying baby and 2 tired kids. Never again!
DelayedService Issues
I paid an additional $75.00 for a..
2023-09-29
I paid an additional $75.00 for a preferred seat along with ?main cabin extra? for a bit more leg room. I was assigned a general economy seat for my 6 hour flight. Customer relations was no help at all in providing me a refund for the service not provided. This is no way to treat an American Airlines Advantage Member. Never Again!
no such thing as customer service
2023-09-26
On September 26, 2023. I was flying out from Austin to Indianapolis. This was a round trip ticket. I had my 17 lbs 2-year-old miniature poodle with me. I have used the same pet carrier for a number of years, and this will probably be my fourth flying with my dog on American Airlines. Within the last 2 years. The American Airline agent, told me that my dog carrier was too large, and he was not going to check him in. I told him that this was a round trip ticket on the same airline and we had no issues flying out from Indianapolis. Instead of listening, he stopped looking at me and stated that he was not going to check the dog as he walked away to get his supervisor. The supervisor came back with a measuring tape and told me that it was too large. She then asked me to tell my dog on command to turn around in the carrier. I explained to her that I cannot make my dog turn around in the pet carrier on common. They then stated that my dog needed to be under 16 lbs to fly. This also isn?t the policy on their website, the dog needs to be under 20 lbs. I had to say, ?will you please listen to me. I flew round trip on American, this was not an issue. I again, explained to both of them that this is not my first time flying with my dog, and that I am a physician and I need to get back so I could go to work tomorrow.? The supervisor then asked me for my record locator. By this time, another supervisor was on the phone with the 1st supervisor and stated that they can allow for me to take my dog. The supervisor then told me that I got lucky this time and to buy another carrier. She then stated to me they have different protocols at other airports but in Austin they follow the rules. I said to her that you are telling me that the AA ticket agents in Philadelphia, Kentucky, both Chicago airports and Indianapolis were all wrong, but the two of you were the only ones who were correct? He proceeds to tell me stories of dogs in baby carriages that he had to turn away. I told him, that I do not have a pet baby carriage, I have a carrier that I have used repeatedly without an issue until today. He handed me my ticket and I left. American Airline carrier requires: 18x11x11 (length +width+ height) My pet carrier 16.1 x 11.8 x 14 I fly frequently with my miniature poodle. I have the AMEX platinum card and I listed American Airlines as my carrier in order to receive points and I truly regret this decision, since I cannot change my carrier for another year. There is truly no such thing as customer service when it comes to these Airlines. American is no better then any of the others.
Bag LostDelayedService Issues
Terrible experience
2023-09-26
Terrible experience. 3/4 of my American flights were delayed causing me to almost miss connections. The biggest kick was last leg home DFW to ANC, plane had no hot water in forward galley, that's not a reason to refuse a plane since 99% of water used comes out of a plastic bottle. You want hot water you've got a microwave to make that happen. So that delayed us, 3 hours had to swap gates and planes - very frustrating. It was a $500 price difference between Delta and American for my trip. I'll be paying the extra next time for sure! You can't put a price on the extra stress added by late flights and added stress trying to get where you're going on a supposed to be relaxing vacation!
I am done with American Airlines
2023-09-24
My flight from Washington DC to Boston was delayed 7 hours! After I texted customer service I was mad and asked why the flight was delayed for 7 hours and 45 minutes. She told me goodbye without any reasonable response! Then I called and the lady on the phone was very unprofessional, she was saying yes your flight is delayed and this is not my mistake you can go to another company if you would like! and that said, the airplane still has some technical issues! I mean for 7 and 45 minutes delayed because the airplane was broken. This is not acceptable. I am done with American Airlines. this will be the last trip for me with American Airlines. Customer service is zero. Air services are zero.
Downgraded without a single apology
2023-09-20
Booked business on an overnight flight from LA to London. About an hour before departure I was downgraded to a middle seat on coach. When I questioned it and asked for alternatives the staff were incredibly rude and pretty much said either I accepted the downgrade or they would take me off the flight. No apologies or attempts to help at all and behaved as if I was making an unreasonable request by asking to get what I had paid for. I had booked through BA and they suggested that was the reason for being picked to be downgraded and that it happened all the time. So for my next flight I will make 100% sure the flight is operated by BA as I have no intention to fly AA ever again.
Service Issues
The flight was delayed for over 6 hours
2023-09-19
The flight was delayed for over 6 hours due to mechanical issues. I had to get back to DCA. American Airlines kept changing the new flight information several time until I had to spend 483.00 for a new southwest Airlines flight to Baltimore instead of DCA. Also I had to spend an additional 85.00 to uber home back to Virginia. All American Airlines wanted to offer me was 2500 points, which is not enough point for anything. I'm so disappointed in there lack of concern to resolve my problem. Also, I had to pick up my luggage in DC the next day.
DelayedService Issues